Privacy Policy

Effective date: January 1, 2026. Last updated: June 16, 2026.

Coyote 24 Plumbing ("we," "us," "our") respects your privacy and handles your personal information responsibly. This Privacy Policy explains what we collect when you contact us or use our website (emergencyplumberaz.com), how we use it, and your rights.

Information we collect

Information you provide directly. When you call us, submit a contact form, or request service, we collect the information you share — typically your name, phone number, email address, service address, and a description of the plumbing problem you need resolved.

Information collected automatically. When you visit our website, we collect standard technical data: IP address, browser type, device type, pages visited, referring URL, and time of visit. This is collected through server logs and analytics tools (Google Analytics 4 with IP anonymization enabled).

Phone call information. Calls to our service line may be recorded for quality purposes and accuracy of job documentation. By calling us, you consent to recording. If you do not consent, let us know at the start of the call.

How we use information

We use the information you provide to:

• Dispatch a plumber to your location and schedule service visits
• Communicate with you about your job — arrival times, diagnosis, estimates, and invoices
• Follow up after service to confirm the work resolved your issue
• Maintain accurate service and warranty records
• Comply with applicable legal and tax record-keeping obligations
• Improve the quality of our service and our website

We do not sell your information

Coyote 24 Plumbing does not sell, rent, or trade your personal information to any third party. We do not share your contact or service information with marketing companies or lead aggregators.

How we share information

We share information only when necessary to deliver service or meet legal requirements:

• Service providers. Software platforms we use for scheduling, invoicing, and payment processing receive only the data needed to perform those functions, under confidentiality obligations.
• Legal compliance. We disclose information when required by law — court orders, subpoenas, or requests from government agencies with proper authority.
• Business transfers. If Coyote 24 Plumbing is sold or merged, customer records may transfer to the successor business, which will remain bound by this policy.

Cookies and analytics

Our website uses minimal cookies necessary for basic site functionality. Google Analytics 4 helps us understand overall traffic patterns; IP addresses are anonymized before storage. We do not use marketing cookies, retargeting pixels, or cross-site tracking. You can disable cookies in your browser settings without affecting your ability to use the site.

Data retention

We retain service records (job details, invoices, warranty documentation) for seven years to meet standard business and tax record-keeping requirements. Contact inquiries that did not result in scheduled service are retained for two years and then deleted, unless you request earlier deletion.

Data security

We use industry-standard security practices: encrypted storage, access controls on internal systems, and HTTPS on our website. No storage or transmission method is 100% secure, and we cannot guarantee absolute security.

Your rights

You may contact us at any time to request access to, correction of, or deletion of the personal information we hold about you. We will respond within 30 days. Some information may be retained if required by law or for legitimate business purposes (e.g., an invoice you paid).

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what information we hold, the right to request deletion, and the right to opt out of any sale of personal information (note: we do not sell personal information).

Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under 13. If we learn we have done so, we will delete it promptly.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of the site after changes constitutes acceptance.

Contact us

For questions about this Privacy Policy or to exercise your privacy rights, call (602) 555-0100 or use the contact form on our contact page.